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About Client

The Client is a well-known US-based auto insurance carrier which sells personal lines automobile and condo/renters insurance distributed mainly through independent agents. Licensed in many states, the auto insurance provider is actively doing business in Florida, Georgia, and other US states.

The Client primarily serves working families who need affordable lower limit auto insurance, with flexible payment plans as one of the exciting people-centric features.

PROJECT DESCRIPTION

Already a market leader, this Insurance Carrier wanted to raise the bar by embedding total customer centricity into the mobile app on Android & iOS platforms of the future. The Client wanted to deliver the most relevant, up-to-date information to its loyal user base.

A mobile application was just what The Client needed to make their personal lines automobile and condo/renters insurance more widely accessible to the customers such as renters and condominium unit owners and provide them a convenient platform where they can register a complaint and find an agent near to them by using the GPS or zip code.

BUSINESS CHALLENGES

Eclature Technologies knew that in order to keep users tuned in to the up-to-date auto insurance information, The Client as a top-notch Insurance Carrier needed to be enabled in providing its policyholders/users/agents with the right information at the right time on their smartphone devices, quickly and efficiently.

Since most users—like most of today’s consumers—spent the better part of the day on their mobile devices, The Client wanted to make their insurance products and information easily accessible for policyholders with smartphones. Therefore, a portable client facing mobile digital platform was the ideal approach to make sure renters and condo unit owners could appreciate the app on the go. To create a more worry-free experience for all key stakeholders, we utilized our vast knowledge in the insurance industry to address the question of how to integrate the mobile platform into the insurance carrier’s platform, quickly and professionally.

Our main business challenge was to make sure that we provide a reliable and robust solution and that too in guaranteed deadline.

Some of the key business challenges Eclature faced in developing a customer-facing mobile digital platform were:

  • Performance improvement with Cross-Platform Framework PhoneGap.
  • Payment Integration with a third-party Insurance Payment gateway.
  • Plug-in implementation to print ID card in PhoneGap.

SOLUTION PROPOSED

Eclature’s learning curve of brushing up on new code to develop a mobile application that is not only dynamic but also serves as an information hub would provide everything users need to know about managing a policy, getting a quote, reporting a claim, etc. After spending ample time engaging and learning the nuances/technicalities of the application development, Eclature decided to dive headfirst into the creation of the mobile app for the auto insurance carrier.

Eclature worked collaboratively with The Client on this journey to develop:

  • A direct-to-consumer web-based Mobile Application using industry standard mobile application development framework called PhoneGap.
  • Enabling the Mobile app to be scalable across multiple mobile-based operating systems including iOS, Android and other emerging open source platforms.

We designed and built an individual presentation layer for each of the mobile operating
systems by leveraging PhoneGap’s cross-platform capabilities.

BENEFITS

After launching the mobile application, it became very easy for the customers of The Client to have on-the-spot access to the web-based system. Using which, they could register a complaint, report a claim, find an agent, view their policy or follow the claim status, all by themselves without a hiccup.

Needless to say, this Insurance Carrier was delighted by the solution we provided as it could deliver continuous performance and sustain dispersal of portable insurance data to its consumers via the versatile cross-platform mobile app we developed for them.

  • Eclature had strictly adhered to the promised timeline to deliver the functional mobile phone application with all the required features The Client had desired to have.
  • The Insurance Carrier got a fully functional mobile app for their insurance consumers. Smooth user experience ensured by Eclature had resulted in enabling the Insurance Carrier to take advantage of the mobile technology we developed for them and helped in expanding their business bringing real-time original insurance information to their customers.

Faster delivery of new features and higher overall software quality resulted in increased user satisfaction of the auto insurance provider with the new implemented mobile web app, thereby meeting their objectives of expediting sales, revenue growth and customer retention. The fully functional mobile app solution delivered for auto insurance users had greatly contributed to the effective collaboration among auto insurance provider, car owners, and insurance agents/experts, with the users receiving the estimations, claims, and other insurance-related information at the click of a button on the mobile web app.

CAPABILITIES

Eclature’s mobile applications development competency team had applied a range of feature-rich content types and data along with several domain-specific implementations into a consistent cycle of innovation and development. It’s the difference between getting it done and getting it done right that counts.

Thanks to the mobility experts from Eclature, the project was successfully finished in a couple of months. The Insurance Carrier was completely satisfied with the results, and joint cooperation on other projects continues.

TECHNOLOGIES & TOOLS STACK

After launching the mobile application, it became very easy for the customers of The Client to have on-the-spot access to the web-based system. Using which, they could register a complaint, report a claim, find an agent, view their policy or follow the claim status, all by themselves without a hiccup.

Needless to say, this Insurance Carrier was delighted by the solution we provided as it could deliver continuous performance and sustain dispersal of portable insurance data to its consumers via the versatile cross-platform mobile app we developed for them.

  • PhoneGap 2.9 (Cordova)-Mobile Development Framework
  • JavaScript
  • Handlebar JS,
  • HTML5
  • CSS3
  • Objective-C
  • Android SDK 3.0