20-07-2018 | by admin
- Must-Have Very proficient on CRM Business Processes in Sales Force Automation, Marketing automation and Service management functionality.
- Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product (entities, workflows and configuration).
- Excellent in communication, documentation and articulation skills.
- Experience of functional analysis, gap-fit analysis and functional support.
- Exposure to Dynamics CRM technical aspects esp. Java scripting, Installation
Analyze clients business requirements for CRM, perform Fit-Gap analysis and present functional solutions.
- Prepare and maintain Functional Requirements document and Functional design document.
- Coaching and guiding the development team on requirements and functional aspects.
- Functional testing of the implemented CRM system.
- Provide end user training.
- Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective.
- Client facing, assertive, excellent communication.